Privacy Policy
Last updated: August 7, 2025
This Privacy Policy explains how Shared Health Services collects, uses, and shares your personal information when you visit or interact with our website. It also outlines your privacy rights and how applicable laws protect you.
By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the site.
This policy also reflects our responsibilities under state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), where applicable.
Definitions and Key Terms
To keep things clear, here’s how we define certain terms used in this policy:
Account: A unique profile created to access parts of our website or services.
Business (under CCPA): Refers to Shared Health Services as the legal entity responsible for collecting and determining how personal information is used.
Company (“we,” “us,” or “our”): Shared Health Services, Inc., located at 112 E Myrtle Ave, Suite 409, Johnson City, TN 37601.
Consumer (under CCPA): A California resident, whether temporarily outside the state or currently located within it.
Cookies: Small data files stored on your device that track usage activity and preferences.
Country: United States (specifically governed by Tennessee law).
Device: Any technology used to access our site (computer, tablet, phone, etc.).
Do Not Track (DNT): A browser setting that requests not to track your online activity.
Personal Data: Any information that identifies or can be linked to an individual.
Under CCPA: Includes data that could reasonably identify, relate to, or associate with you.
Sale (under CCPA): The transfer of personal information to a third party in exchange for money or other value.
Service: The website and digital experience provided by Shared Health Services.
Service Provider: Any third party who processes data on our behalf (e.g., analytics vendors, hosting providers).
Third-party Social Media Service: Platforms that allow login or sharing through social accounts.
Usage Data: Automatically collected information about how you use our site (e.g., page views, time on site).
Website: The Shared Health Services site located at https://www.sharedhealthservices.com/
You: The individual or organization accessing our website and services.
Types of Data We Collect
Personal Information You Provide
We may collect personal information directly from you when you use our website. This may include:
-
First name and last name
-
Email address
-
Phone number
-
Other contact details you choose to provide
This information is typically collected through contact forms, sign-ups, or direct communications.
Data Collected Automatically
We automatically collect certain information when you access or use the website, including:
-
IP address
-
Browser type and version
-
Device type and operating system
-
Pages visited and time spent on each
-
Referring pages or exit URLs
-
Unique device identifiers
-
Diagnostic and performance data
If you're using a mobile device, we may also collect:
-
Mobile device type and ID
-
Mobile operating system and browser
-
Mobile network information
-
Location data (if enabled)
Cookies and Tracking Technologies
We use cookies and similar technologies like tags, scripts, and beacons to:
-
Keep the website functional
-
Remember your preferences
-
Analyze performance
-
Test new features
You can control cookie behavior through your browser settings. Some features may not work properly if you disable cookies.
We use the following types of cookies:
-
Necessary Cookies (Session)
Enable basic site functions and prevent fraudulent logins. -
Consent Cookies (Persistent)
Track whether you accepted our cookie policy. -
Functionality Cookies (Persistent)
Remember your language, preferences, and saved settings. -
Performance & Analytics Cookies (Persistent, Third-Party)
Help us understand how users interact with the website, often via anonymized identifiers. These may include tools like Google Analytics or Statcounter.
How We Use Your Data
We use personal data to operate, improve, and communicate with you through our website. This may include:
-
Providing and maintaining the website
To deliver core functionality and monitor usage. -
Managing your account
If you register or sign in, we use your information to enable access and manage features tied to your profile. -
Fulfilling contracts or transactions
To deliver services you’ve requested or purchased, and to fulfill legal agreements. -
Communicating with you
We may contact you via email, phone, or text to provide updates, respond to inquiries, or send service-related messages (including security alerts). -
Marketing and informational outreach
If you’ve interacted with us, we may send you updates about similar services—unless you opt out. -
Responding to your requests
We use your data to process support requests, feedback, or contact form submissions.
When We Share Your Data
We do not sell your personal data. However, we may share it in the following situations:
-
With service providers
To help us analyze usage, host the site, or contact you as needed. -
In business transitions
Your data may be shared as part of a merger, acquisition, or asset transfer. You’ll be notified if this occurs. -
With affiliates
We may share information within our corporate family, including parent companies, subsidiaries, or joint ventures—provided they honor this policy. -
With business partners
To offer you relevant services, promotions, or information. -
With other users (public areas only)
If you choose to share information publicly (e.g., comments, profile info), that data may be visible to others.
How Long We Keep Your Data
We retain your personal data only as long as necessary to:
-
Fulfill the purposes outlined in this Privacy Policy
-
Meet legal obligations
-
Resolve disputes
-
Enforce our agreements
Usage data may be stored for a shorter period, unless it's needed for security, diagnostics, or legal compliance.
Where Your Data Is Stored
Your information may be processed or stored on servers located outside your state or country. This means your data could be subject to different privacy laws than those in your jurisdiction.
By submitting your information, you consent to this transfer. We take reasonable steps to protect your data and only transfer it to countries with adequate safeguards in place.
When We May Disclose Data
We may disclose personal data in the following situations:
-
Business transactions
As part of a merger, acquisition, or sale -
Law enforcement
In response to valid legal requests by public authorities -
To protect legal rights, safety, or fulfill legal obligations, including when necessary to:
-
Comply with a legal obligation
-
Protect our legal rights or property
-
Investigate wrongdoing
-
Protect user safety
-
Prevent liability
-
How We Protect Your Data
We use commercially reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
Third-Party Tools and Analytics
We may use trusted third-party service providers to help us operate and improve our website. These providers may process your personal data strictly on our behalf and are contractually prohibited from using it for any other purpose.
Analytics Tools
We use web analytics services to understand how visitors interact with our website and to improve performance.
Google Analytics
Google Analytics helps us measure website traffic and usage patterns. Google may use the data it collects to personalize ads within its own advertising network.
You can opt out of Google Analytics tracking by installing their browser add-on here: https://tools.google.com/dlpage/gaoptout
To learn more, visit Google’s full privacy policy here: https://policies.google.com/privacy
Statcounter
We may also use Statcounter to track general site traffic and visitor behavior.
You can review their privacy policy here: https://statcounter.com/about/legal/
Your California Privacy Rights (CCPA/CPRA)
If you're a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you specific rights related to your personal information.
What You’re Entitled To
You have the right to:
-
Be notified
Know what personal data we collect and why. -
Access your data
Request a copy of personal data we’ve collected in the past 12 months, including any information shared with third parties for marketing purposes. -
Know your data and request detail about:
-
The types of data we collect
-
Where we get it from
-
Why we collect or share it
-
Who we share it with
-
Specific pieces of data we hold about you
-
-
Delete your data
Ask us to delete the personal data we’ve collected, subject to legal retention requirements. -
Opt out of “sales”
Say no to the sale or sharing of your personal data, as defined by California law. (We don’t sell data, but some partners may use cookies in ways that count as a “sale.”) -
Be treated equally
You won’t be discriminated against for exercising any of your rights.
How to Exercise Your Rights
To request access, deletion, or opt-out:
-
Email us at mdavis@sharedhealthservices.com
-
Call us at (800) 474-0202
We’ll verify your request and respond within 45 days. In some cases, we may need more time (up to an additional 45 days), but we’ll notify you if that happens.
Do Not Sell My Personal Information
We do not sell your personal data. However, some of our third-party partners (like advertising networks) may use tracking technologies that the law considers a "sale."
Opting Out on Your Device
Website Settings
You can opt out of personalized ads served by third-party providers by adjusting your browser settings or visiting the opt-out tools provided by those providers.
Note: Some advertising technologies may use cookies to remember your opt-out status. If you clear your cookies or use a different browser, you may need to opt out again.
Mobile Devices
Most smartphones include privacy settings that let you limit interest-based advertising:
-
On Android: Settings → Google → Ads → Opt out of Ads Personalization
-
On iOS: Settings → Privacy → Apple Advertising → Limit Ad Tracking
You can also adjust your location settings to stop apps or websites from collecting location-based data.
Additional California Privacy Disclosures
"Do Not Track" (DNT) Settings
Our website does not currently respond to Do Not Track (DNT) signals sent by web browsers.
However, some third-party websites may honor DNT requests. You can enable or disable this setting in your browser’s privacy preferences to limit tracking across other sites.
Shine the Light (California Civil Code Section 1798)
Shared Health Services does not share personal data with third parties for direct marketing purposes. All outreach and marketing are conducted in-house by our team.
If you have questions about our data practices, you’re welcome to contact us using the information provided at the end of this Privacy Policy.
Privacy Rights for Minors (Section 22581)
If you’re under 18, a California resident, and have posted a comment on our website, you may request to have that content removed.
To submit a removal request, contact us and include the email address associated with your comment.
Please note: Removal is not guaranteed, as legal, technical, or operational limitations may apply.
Links to Other Websites
Our website may contain links to third-party websites that are not operated or controlled by Shared Health Services. If you click on one of these links, you will be directed to their site.
We encourage you to review the privacy policy of any external site you visit, as we are not responsible for the content, policies, or practices of third-party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do:
-
We will post the updated version on this page
-
We will update the “Last Updated” date at the top of the policy
We recommend reviewing this Privacy Policy regularly to stay informed of any changes.
Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us at: mdavis@sharedhealthservices.com