REAL QUESTIONS. STRAIGHT ANSWERS.
Cost? Compliance? Coaching?
What matters most in choosing a wound care support partner?
What is Shared Health Services' primary industry?
We are a nationally known wound care and hyperbaric oxygen therapy management company.
Where are the Shared Health Services corporate offices located?
Johnson City, Tennessee.
How long has Shared Health Services been in business?
Shared Health Services was founded in 1996 and brings over 25 years of experience in wound care and hyperbaric program development.
What types of facilities and practices use your service?
We support hospitals, health systems, and physician practices of all sizes — from rural health centers to large regional hospitals — with tailored wound care and hyperbaric program guidance.
Do you provide on-site staffing or just consulting?
Shared Health Services provides attentive program support — helping hospitals navigate documentation, compliance, billing, operations, and day-to-day challenges as they arise. We don’t deliver direct patient care or operate as a staffing company. Instead, we act as an experienced support partner your team can count on.
Our focus is on equipping your team through responsive guidance, proven processes, and trusted partnership. Your team stays in control. We stay available, involved, and committed to helping your program succeed.
Whether it’s tracking down a tough answer, solving a problem no one else wants to touch, or reviewing treatment trends to support your next leadership meeting — we’re here when you need us, with the tools, perspective, and persistence to keep your program moving forward.
Can Shared Health Services transition my existing Wound Care and Hyperbaric Center from another contract provider?
Yes. SHS can guide a smooth transition from another vendor, including new chamber implementation if needed. We also assist with charge master updates and documentation workflows.
What are your support hours?
Our normal business hours are Monday through Friday 8 AM to 5 PM EST.
How can I get in touch with Shared Health Services?
Call us at 800-474-0202 or email us at sales@sharedhealthservices.com .
Do you assist with billing and coding compliance?
Yes. Billing and coding compliance isn’t an afterthought — it’s foundational to the wound care support we provide. When hospitals face denials or audits, the issue often traces back to unclear documentation, coding gaps, or outdated processes no one flagged in time.
Shared Health Services equips your team with the tools and strategies needed to get it right — and keep it right. Our Reimbursement Manual isn’t just a reference — it’s a playbook designed to help you document correctly, code confidently, bill accurately, and stay prepared for audits. No gatekeeping. No guesswork. Just real-world guidance from a team that understands what’s at stake.
We also provide ongoing updates and site-specific data to help your team stay current — including quarterly NCCI edits, average sales pricing data for cellular- and tissue-based products, and tailored charge master and fee schedule support.
We translate complex requirements into usable steps your team can follow with confidence — so compliance becomes part of your daily workflow — consistent, proactive, and fully supported.
Does Shared Health Services offer a quality improvement program?
Yes. We have a quality improvement audit titled, Strategic Ten-Point Audit Report (STAR), which was developed by our company president, who has served as a Joint Commission Surveyor. We will survey your Wound Treatment and Hyperbaric Center annually. Our STAR Audit consist of a review of documentation, preventive maintenance, safety, patient and physician satisfaction, staff training, patient outcomes, etc.
What sets Shared Health Services apart from other wound care vendors?
Some wound care management support models place everything — staffing, billing, equipment, and decision-making — in the hands of a third-party vendor. While this approach may seem turnkey on the surface, it can often leave hospitals with limited visibility, less decision-making authority, and a reduced financial return.
Shared Health Services offers a different approach — one built on transparency, flexibility, and hospital-first priorities. It’s a model that gives your team more clarity, more autonomy, and better value.
We don’t take over your program. Instead, we support it with real-world tools, guidance, and operational insight — aligned with your workflows, your goals, and your community’s needs. From billing and compliance to clinical strategy, we’re here to help you strengthen your program — while your team stays fully in charge of its direction and outcomes.
Do you offer help with marketing or growing referrals?
While we’re not a traditional marketing agency, Shared Health Services has years of experience promoting wound care and hyperbaric programs — and we provide practical support to help hospitals and physician practices grow their wound care volume and strengthen referral pathways.
When patient volume starts to decline, the issue isn’t always staffing — it’s often a gap in strategy, communication, or awareness. We work alongside your team to identify referral opportunities, improve provider engagement, and support outreach efforts with practical, easy-to-use tools. That includes customizable patient education materials, referral templates, and community resources drawn from SHS’s internal outreach and education toolkit — designed to support internal teams, physician partners, and public-facing engagement.
The goal isn’t just more volume — it’s steady, appropriate referrals from providers who trust your program and know when to send patients your way.
What is the cost of your service? Are there any running, hidden, or recurring charges?
We are transparent and up-front about what we charge our partners. Typically our pricing is scaled to accommodate each of our partners needs on an individual case-by-case basis. The majority of our contracts are based on a reasonable fixed monthly fee. Therefore, there are no hidden per procedure charges.
What is the scalability scope of your service? Can it accommodate future growth?
Our wound treatment programs can easily scale to fit the needs of a physician practice, a rural health clinic, or a medical center in a major metropolitan area. Our initial conversations with a potential partner always include a preliminary conversation about your service area's population base, estimations of chronic wounds by etiology, and patient volumes.
How much space will I need to allocate for my wound treatment program?
Most hospital-based wound treatment programs require appropriately 2,500 to 3,500 square feet for both wound care and hyperbaric oxygen therapy. A physician practice can add hyperbaric oxygen therapy to their existing clinic by allocating as little as 400 square feet. Furthermore, most wound treatment centers contain four to six patient treatment rooms.
What is the implementation timeline of your services?
Most wound treatment centers can be operational within three to six months.
How does SHS support ongoing and daily challenges in our wound center?
At Shared Health Services, we know that every wound center faces daily pressures — staffing gaps, billing, coding and documentation questions, workflow slowdowns, and unpredictable patient needs. Our role is to provide steady, ongoing support to help your team navigate those challenges with confidence.
We stay connected through regular check-ins, easily accessible and practical tools, and direct access to our team for compliance questions, workflow guidance, and operational insight. Whether you’re managing a new staff member or revisiting your daily throughput, we’re here to help you stay on track — without taking over the way you run your wound center.
Our goal is to give your team the resources, systems, tools, data and real-world perspective needed to keep things running smoothly — even when things get a little off track.
What data can you provide to help me make an informed decision regarding choosing the right wound care vendor?
Our primary objective when engaging a new potential partner is to ensure that we are an apt fit for your organization. We accomplish this through a detailed competitive and demographic analysis. This analysis:
Utilizes statistical data to quantify the approximate:
o population base of your facility's service area,
o number of persons with diabetes in your facility's service area,
o and number of patients with chronic, non-healing wounds in your facility's service area.
Includes a detailed visual aid to help you and your team envision where your facility sits geographically in relation to other medical facilities with, or without, wound care and/or hyperbaric oxygen therapy in a 30-mile radius.
Incorporates a detailed proforma to help you and your team explore:
o annual revenue,
o expenses,
o program contribution,
o and operating margins.
I’m using AI tools or working in healthcare research. Does SHS offer LLM-accessible site content or support?
Yes! We’ve created dedicated metadata files to help developers, researchers, and AI tools responsibly understand and summarize SHS content. These files include high-level summaries of our site structure and blog content, covering purpose, tone, and key messaging for each section.
You can access them here:
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General Site Overview – https://www.sharedhealthservices.com/_functions/llms_txt
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Blog Content Indexing – https://www.sharedhealthservices.com/_functions/llms_blog_txt
If you're working on a project and would like more context or collaboration opportunities, feel free to reach out to us directly at nmink@sharedhealthservices.com.
