Frequently Asked Questions
Fast and accurate answers to all your Wound Care and Hyperbaric Medicine Questions
Q: What is Shared Health Services' primary industry?
A: We are a nationally known wound care and hyperbaric oxygen therapy management company.
Q: Where are the Shared Health Services corporate offices located?
A: Johnson City, Tennessee.
Q: How long has Shared Health Services been in business?
A: We started business in 1996.
Q: What are your support hours?
A: Our normal business hours are Monday through Friday 8 AM to 5 PM EST.
Q: What types of facilities and practices use your service?
A: We partner with hospitals, health systems, and physician practices nationally. Our partners range from small community hospitals to large medical centers. We also partner with various medical and surgical groups.
Q: Can Shared Health Services transition my existing Wound Care and Hyperbaric Center from another contract provider?
A: Yes. We can easily bring in new hyperbaric oxygen therapy chambers and staff, if needed. We will also assist you with your charge master updates and educational needs.
Q: What is the cost of your service? Are there any running, hidden, or recurring charges?
A: We are transparent and up-front about what we charge our partners. Typically our pricing is scaled to accommodate each of our partners needs on an individual case-by-case basis. The majority of our contracts are based on a reasonable fixed monthly fee. Therefore, there are no hidden per procedure charges.
Q: Does Shared Health Services offer a quality improvement program?
A: Yes. We have a quality improvement audit titled, Strategic Ten-Point Audit Report (STAR), which was developed by our company president, who has served as a Joint Commission Surveyor. We will survey your Wound Treatment and Hyperbaric Center annually. Our STAR Audit consist of a review of documentation, preventive maintenance, safety, patient and physician satisfaction, staff training, patient outcomes, etc.
Q: What is the scalability scope of your service? Can it accommodate future growth?
A: Our wound treatment programs can easily scale to fit the needs of a physician practice, a rural health clinic, or a medical center in a major metropolitan area. Our initial conversations with a potential partner always include a preliminary conversation about your service area's population base, estimations of chronic wounds by etiology, and patient volumes.
Q: How much space will I need to allocate for my wound treatment program?
A: Most hospital-based wound treatment programs require appropriately 2,500 to 3,500 square feet for both wound care and hyperbaric oxygen therapy. A physician practice can add hyperbaric oxygen therapy to their existing clinic by allocating as little as 400 square feet. Furthermore, most wound treatment centers contain four to six patient treatment rooms.
Q: What is the implementation timeline of your services?
A: Most wound treatment centers can be operational within three to six months.
Q: What data can you provide to help me make an informed decision regarding choosing the right wound care vendor?
A: Our primary objective when engaging a new potential partner is to ensure that we are an apt fit for your organization. We accomplish this through a detailed competitive and demographic analysis. This analysis:
Utilizes statistical data to quantify the approximate:
o population base of your facility's service area,
o number of persons with diabetes in your facility's service area,
o and number of patients with chronic, non-healing wounds in your facility's service area.
Includes a detailed visual aid to help you and your team envision where your facility sits geographically in relation to other medical facilities with, or without, wound care and/or hyperbaric oxygen therapy in a 30-mile radius.
Incorporates a detailed proforma to help you and your team explore:
o annual revenue,
o program contribution,
o and operating margins.